Launch Lab Rocketry Shipping Info
Do you offer free shipping?
Yes! You can earn free shipping on domestic orders over $150 (you must choose the “standard shipping” option for free shipping over $150). Please note that $150 has to be met after all coupons and discounts have been applied.
How long will it take to ship my order?
Everything that shows “in stock” on the site is in fact in stock and ready to ship. As such, most orders should ship within 2-3 business days, if not sooner. After large sale events or holidays, you may experience a few day order processing delay. Most orders are shipped via USPS (First Class or Priority Mail, and occasionally Parcel Select). Our goal is to give you the cheapest shipping possible, so depending on weight and cost, orders may be sent via any carrier (USPS, UPS, Fedex) or service level of our choosing.
Your order will usually be delivered within 4 - 7 business days domestically but can take weeks internationally. The only exception to this rule is Apparel. Apparel items are shipped separately, directly from our printing partner, and may take up to 2 weeks to fulfill and ship, and possibly another week to be delivered. Please be patient when adding these items to your order. Non-apparel items in your order will be fulfilled and shipped directly from Launch Lab.
What are your shipping rates and which countries do you ship to?
We offer weight-based USPS shipping to the United States at pretty close to our costs, with free shipping on domestic orders over $150 (you must choose the “standard shipping” option for free shipping over $150). Depending on weight and cost, orders with or without free shipping may be sent via any carrier or service level of our choosing (USPS, UPS, Fedex).
International shipping is available at $23 base + $1 per item flat rate USPS shipping to Canada, $30 base + $3 per item flat rate USPS shipping to United Kingdom, France, Italy, Belgium, The Netherlands, New Zealand, and Australia. ROCKET MOTORS ARE NOT ALLOWED TO BE SHIPPED INTERNATIONALLY. International orders with motors in them will be cancelled.
All international packages will be marked as “merchandise” on the customs forms, and duties may be incurred upon import. Contact us if you don’t see your country listed – we may still be able to ship to you. These rates are subject to change at any time and we reserve the right to levy additional international shipping fees for larger orders.
If there ever is a significant overage in what you paid versus our actual shipping costs, we will send you a partial shipping refund. We’re not looking to make money on shipping, but rather, just cover our costs.
Do you offer expedited shipping or other carriers besides USPS?
UPS Ground/Home Delivery shipping is available at a $15 base + $2 per item flat rate to the United States. Fedex Ground/Home Delivery shipping is available at a $19 base + $2 per item flat rate to the United States (our discounts are not as large as with UPS). If you choose one of these options, your order will be sent via that carrier. Contact us if you need expedited options like Overnight or 2-Day services.
Why did my order arrive in an Amazon/Staples/Walmart, etc. box?
Pretty simple - sometimes we recycle boxes we receive. No need to generate more waste and buy even more new boxes than absolutely necessary, when so many perfectly good boxes get delivered to us, our family, and neighbors daily.
What is your return policy?
Order mistakes that are a result of fulfillment errors or shipping damage may be exchanged or returned at no cost within 7 days of order receipt. Please contact us to arrange a return. Apparel may not be returned and are final sale.
Unopened merchandise in still-new condition may be returned within 14 days of order receipt for a full refund or exchange. Buyer will be responsible for any return shipping costs and any damage sustained during return shipment. Please contact us to arrange a return.
Terms of Use: Launch Lab Rocketry will not be held responsible for the use or misuse of our rockets. The buyers of our kits assume all risks and liabilities, and use our rocket kits on these conditions. The designer and vendor of these kits will be held harmless in case of any damage or injury. All resemblance to trademarked or copyrighted works is purely coincidental.